This Alabama home was truly sweet! Situated on a Lewis Smith Lake in Crane Hill, AL a peaceful, quiet, clean, welcoming town, imbued with a strong sense relaxation. The family who lives here is equally sweet. They graciously hosted me in their own home, despite being a stranger from California whom they had never met prior to my arrival. This gesture was a massive help. The nearest hotel was almost a 2-hour round trip from where the job was located. Being required to be on the glass for a minimum of 9-10 hours per day would not have allowed me to get proper rest or attend to the day-to-day tasks needed to maintain a tight schedule.

They provided me access to an entire floor of their home, complete with a private entrance and all the necessary amenities to ensure my privacy and make me feel at home without disturbing their space. Although I tried to convince them that I could at least take care of my own food and meals, they insisted on preparing a delicious home-cooked meal every night I was there, inviting me to join them. They couldn’t have been more gracious, inviting, or generous; they truly embodied “southern hospitality.”

The home was well thought out and designed, making it a standout no matter where it would have been located. Being situated where it was on the lake, the main focal point of the house was the panoramic view, accentuated by large windows—a perfect spot to enjoy the setting sun over the lake.

However, there was a problem. Approximately 600 sqft of glass had become scratched, both inside and out. Despite everything else about the home being picture-perfect, the scratched windows stood out like a sore thumb, especially in the late afternoon light.

The glass became scratched during a routine cleaning. Typically, this type of damage can be expected when a razor blade is used on glass covered in construction debris. But in this case, no razors were employed, only a Scotch-Brite cleaning pad. Within a matter of hours, over $100,000 worth of damage was done. It’s hard to fathom that this is possible, but tempered glass is unpredictable. On some glass, this might not have been a problem at all, but sometimes tempered glass can have what’s called fabrication debris. Fab debris occurs when microscopic defects, such as dust, become trapped in the surface layer of the glass during the tempering process. These defects often cannot be seen or felt. Even with extreme caution during cleaning, these microscopic defects can break free, essentially causing the glass to scratch itself. This is why it can happen even when wiping with a microfiber towel.

Obviously, replacing all of the windows and doors here would have been extremely costly in terms of money, but even worse would have been the disruption caused by replacing all of the glass.

Glass Savers specializes in resurfacing scratched glass of all kinds and although being based in Southern California, traveling to projects like this is our specialty.  With a reputation for achieving results as close to perfect as humanly possible we are chosen to be brought in despite there being other companies closer who offer similar services.   This was the case here.  Close to $100,000 dollars were saved here, not to mention the time and hassle that would have been involved in replacing the windows and doors.  Another success.  The views are no longer marred by scratched windows.  A win for everyone involved.